Refund policy
Last updated: June 2025
1. Eligibility for Return
- Returns or replacements are accepted only if the product you received is:
- Damaged in transit or upon opening, or
- Incorrect—i.e., you received a different item than what you ordered.
2. Return Window
- You must notify us within 7 days of receiving your order.
- Email contact@kriten.in with your order number, photos of the damage or wrong item, and a brief description.
3. How to Return
- Upon approval, we’ll send you a prepaid return label.
- Pack the item securely in its original packaging (if possible).
- Drop off at the nearest carrier location indicated on the label.
4. Replacement or Refund
- Replacement: We’ll ship the correct or undamaged item at no extra cost, typically within 3–5 business days of receiving the return.
- Refund: If a replacement isn’t available, we’ll issue a full refund to your original payment method within 5–7 business days of receiving the returned item.
5. Non-Returnable Items
- Products without proof of damage or incorrect fulfillment
- Items returned beyond the 7-day notification window
6. Questions?
Email us at contact@kriten.in, and we’ll be happy to help!
Thank you for shopping with Richpet—we’re committed to making sure your furry family gets exactly what they need.