Shipping policy
Last updated: June 2025
1. Order Processing
All orders are typically processed within 1–2 business days after payment is received. During high-volume periods, processing may take longer.
2. Shipping Options & Rates
- We offer a range of shipping services to suit your needs, including standard and expedited options.
- Shipping rates are calculated at checkout based on weight, dimensions, and destination.
- Occasionally, we may run promotions offering free or discounted shipping—watch for announcements on our Site or via email.
3. Delivery Estimates
- Delivery times vary by carrier and service selected. Estimated transit times are provided at checkout but are not guaranteed.
- Once your order ships, you’ll receive a confirmation email with tracking details so you can monitor its progress.
4. Shipping Restrictions & Delays
- We currently ship to addresses within India.
- Certain remote locations or circumstances (e.g., weather events, carrier delays) may affect delivery times. We’ll notify you if there’s an expected delay.
5. Lost or Damaged Packages
- If your shipment is lost or arrives damaged, please contact us within 7 days of the estimated delivery date.
- Email contact@kriten.in with your order number, shipping address, and any relevant photos or carrier information. We’ll work to resolve the issue promptly.
6. Changes & Cancellations
- Requests to modify or cancel an order must be submitted as soon as possible.
- Once an order has shipped, it cannot be cancelled, though you may return it in accordance with our Return Policy.
7. Questions?
For any shipping-related inquiries, reach out to us at:
Thank you for choosing Richpet. We’re committed to delivering your pet’s essentials safely and efficiently.